Shipping and Handling + Return and Refunds

 

Domestic

VERDO is the operator of (https://www.Verdony.com) ("Website").

By placing an order through this Website you will be agreeing to the terms

below. These are provided to ensure both parties are aware of and agree upon

this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

2. Shipping 

The shipping is free


3. Returns

3.1 Return Due To Change Of Mind

VERDO will happily accept returns due to change of mind as long as a request to

return is received by us within 14 days of receipt of item and are returned to

us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(VERDO) will refund the value of the goods returned but will NOT refund the

value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 7- 14 days

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

4.5 P.O. Box Shipping

VERDO will ship to P.O. box addresses using postal services only. We are unable

to offer courier services to these locations.

4.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

8. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order

has already been dispatched, please refer to our refund policy.

9.Process for parcel damaged in-transit

We will process a  replacement as soon as we receive the original one. 

10. Customer service

For all customer service enquiries, please submit an enquiry at (verdony@cnusaint.com)